Ideally, you'd be smart, and just figure out your problems without bothering me.  But, sadly, I realize that some people are real dummies, and need some handholding once in a while.  (I'm kidding, I'm kidding!)

First of all, instructions for the Dual Chain Planetary clock can be downloaded here.  Most of the instruction steps for that clock are applicable to the others as well.   I have confidence in you as a person, in that you can make sense of it.

For any and all questions or issues regarding your purchase, please send an email to and I'd be happy to help out.  This includes everything from broken/missing parts (yes, I know, you're just clumsy and drop things, or the cat was bad, as cats are) or general issues.